About these terms
These terms apply to visitors and users of this website. Separate quotations, booking confirmations, service agreements, bills of lading, air waybills, carrier conditions, or other transport documents may also apply to a shipment. If those documents conflict with these website terms, the shipment-specific documents take priority for that service.
Website services
Vocation Express provides information and tools relating to international freight forwarding, hazardous cargo, lithium battery transport, cross-border e-commerce logistics, shipment tracking, freight estimates, and remote-area checks. Website availability may be changed, suspended, or limited for maintenance, security, legal, or operational reasons.
Quotes and estimates
Online freight estimates are indicative only and are not a binding offer or confirmed booking. Final pricing and service availability depend on verified cargo details, actual weight and dimensions, routing, capacity, fuel and security surcharges, remote-area fees, duties, taxes, customs requirements, and carrier confirmation. A shipment is accepted only after Vocation Express confirms the applicable quotation and booking terms.
Shipment information
You are responsible for providing complete, current, and accurate information about the shipper, consignee, cargo, value, classification, packaging, dimensions, weight, origin, destination, and required delivery timeline. You must promptly correct any inaccurate information. Additional costs or delays caused by incomplete or incorrect information may be charged to the responsible customer.
Dangerous goods and restricted cargo
You must disclose dangerous, hazardous, restricted, controlled, or temperature-sensitive goods before requesting or confirming service. This includes lithium batteries and cargo subject to IATA DGR, IMDG Code, ADR, customs, sanctions, export-control, or destination requirements. Cargo must be correctly classified, documented, marked, labeled, and packed. Vocation Express may reject or suspend any shipment that cannot be handled lawfully or safely.
Tracking and third-party services
Tracking events, transit times, carrier availability, and remote-area classifications may come from carriers or other third parties. They are provided for convenience and may be delayed, incomplete, or changed without notice. Estimated transit times are not guaranteed unless expressly confirmed in a written service agreement.
Insurance, claims, and liability
Cargo insurance is not automatically included unless expressly stated in a confirmed quotation or policy. Customers should request appropriate cover before dispatch. Claims and liability are subject to the applicable transport document, insurance policy, carrier terms, international convention, and mandatory law. To the extent permitted by law, the website and its tools are provided without warranties of uninterrupted availability or error-free data.
Acceptable use
You must not use this website to:
- →Break the law
- →Disrupt the service
- →Misuse content or data
- →Impersonate others
Intellectual property
The website design, text, graphics, software, tools, and Vocation Express branding are owned by or licensed to Vocation Express and are protected by applicable intellectual-property laws. You may use the website for legitimate personal or business inquiries, but no other right or licence is granted without prior written permission.
Privacy
Our collection and use of personal information are described in our Privacy Policy. By submitting an inquiry or shipment request, you confirm that you are authorized to provide the information included in it.
Governing law
These website terms are governed by the laws of the Hong Kong Special Administrative Region. Subject to any mandatory law or agreed dispute process that applies to a specific shipment, the courts of Hong Kong have jurisdiction over disputes concerning use of this website.
Changes and contact
We may update these terms to reflect changes to our services, technology, or legal obligations. The date at the top of this page identifies the latest revision. Questions about these terms may be sent to: